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Delivery FAQ: |
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How Long Will I Wait For Delivery?
Where possible orders are dispatched within 24 hours although this cannot be guaranteed during busier periods. Delivery is normally 2-3 days for UK orders and 1-2 weeks for overseas orders although we have to allow 15 working days in the UK and 40 working days for Overseas orders before Royal Mail will accept a package is missing (all dates are calculated from date of dispatch). For UK Orders you can choose Next Day Delivery if your order is required quickly (conditions apply). More information on standard delivery times can be seen here.
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What If My Order Is Not Delivered?
If your order has not been received after 15 working days (UK) or 40 working days (Overseas) then please contact us giving your full name, address and order number. We will then send you a Lost Order Form for completion and return. Once we receive the completed form we would either issue a refund, send replacement order or wait for Royal Mail's confirmation of loss. In some cases the delivery time may be extended e.g. if the order was rejected, during postal strikes or nobody was at home to accept the parcel, in these cases we may decide to wait for the parcel being returned to us before deciding on a course of action. Items returned by the Post Office due to incorrect information such as customer entered an incomplete address will be re-sent once postage costs have been repaid. All claims for lost orders must be made within 30 days for UK orders and within 60 days for non-UK orders, claims for lost orders received after these times may be rejected.
All times are calculated from date of dispatch and include working days only excluding any bank holidays. |
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What If I Am Not In To Accept Delivery or Someone Rejects Delivery?
If delivery has been attempted and nobody was home to accept the parcel or Royal Mail / Courier were not contacted to re-arrange delivery we will only issue a refund or send replacement upon receipt of the returned order to our premises. To re-send the order we would require postage costs to be repaid. These same condition will apply if a parcel has been rejected/refused delivery by the recipient. |
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Can I Get Next Day Delivery?
For Next Day Delivery in the UK orders must be received before 11am and we can only offer guaranteed services for Mon-Fri deliveries. Next Day is not available for weekends or bank / public holidays. The price for Next Day Delivery will be shown as an option at checkout for UK orders. |
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Do You Ship To Overseas Countries?
We send orders all over the world. Please see under Ordering Info for full pricing details and conditions of sale. Delivery Times for Non-UK addresses's are approx 1-2 weeks for Airmail however we have to allow upto 40 working days before Royal Mail will class a parcel as missing - this is to allow time for the parcel to clear customs and be delivered by your local postal service. Any charges levied to the parcel by your Country's customs are not the responsibility of FunkyEars and will be payable by you, the buyer. It is also advised to check that none of the items or ingredients are prohibited in your country - if an order is returned to us due to your Countries prohibited items we reserve the right to retain a nominal amount for packaging, postage and time before issuing a refund to you. |
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What If I Have Entered The Wrong Delivery Address?
If the order has not yet been dispatched then please contact us straight away giving the order reference number and the correct address details. If the order has already been dispatched we will issue a refund less postal and payment charges we have incurred, and then only once the parcel has been returned to us by the postage/courier service. If you would still like the item(s) delivered you may re-pay the postage costs to have the order re-sent to the correct address. Please ensure that all Address/Delivery information on your account is correct and up-to-date. |
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Can You Leave My Parcel On My Property?
If you wont be at home for a delivery we can deliver to a work or alternative address. We prefer not to leave parcels in bins, under benches, behind car etc as these parcels will not be covered against loss/theft - should you request your parcel be left on your property please bear in mind that you will not be refunded if the order is not received. |
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Why Was My Order Sent To A Different Address?
In some circumstances we may have to send the order to the card registered address instead of a requested delivery/shipping address. This helps protects the customer against fraud and unauthorised use of their card. On these occasions we will endeavour to contact the customer using their registered email or phone number to confirm delivery details prior to dispatch. Please note we would always only ship to the delivery address or the card billing address. |
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Can I Have My Order Delivered To A PO Box?
If you request delivery to a PO Box or equivalent we will NOT be held responsible should the item go missing. In certain cases we may refuse to dispatch an order to a PO Box - in this situation we would request an alternative address or refund your payment in full. |
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What If There Is A Postal Strike?
It is advised to call Royal Mail or check on their website if you suspect postal strikes may affect your delivery. Postal Strikes can affect standard and special delivery/next day orders. FunkyEars will be unable to issue any refund for late delivery if the delay was caused by a Postal Strike or other Industrial Action - this also applies to Guaranteed or Next Day Delivery orders. |
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Payment FAQ: |
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Which Payment Methods Do You Accept?
Our preferred methods of payment are credit / debit card (via paypal), credit / debit card (via phone), paypal account, BACS* and Uncrossed Postal Order*. We do not accept payment by Cheque or Crossed Postal Order. By prior arrangement we can accept cash on delivery for local deliveries. We cannot accept Postal Orders / Drafts for overseas orders. NOTE: You do not need to be a member of Paypal to pay by credit or debit card - you will be given the option on the Paypal website of paying by card without joining paypal. Paypal are only a way of processing your cards securely. If you would prefer to pay by credit/debit card please choose the relevant option at checkout and then contact us with your card details (for security you should never email card details). Alternatively you can pay by card online through Beeunique which stocks all of the Kitsch Bitch range but has fully secured online card processing. *Please contact us to activate the BACS or Postal Order option should you wish to pay using this method. |
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Can I Pay In Another Currency?
All prices shown on the FunkyEars website are in GB Pound Sterling (£) - your credit / debit / bank account provider will debit you in your countries own currency and pay FunkyEars in GB£, some banks may charge an exchange rate fee for this. |
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How Do I Change My Payment Method?
If you have entered the wrong payment method at checkout e.g. clicked postal order but wanted to pay by Credit/Debit Card please contact us as soon as possible after placing the order and an alternative payment method can be arranged. |
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Is It Safe To Pay By Card Online?
For your security all cards payments are processed by an external secure server - when paying online with ANY company the website address should start https://www instead of normal http://www - this shows you are on a secure website. Our external payment processing company (Paypal) displays this sign. For added security we do not have access to your card details and therefore do not keep your card details on file. |
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Do You Offer Credit Terms?
No. We do not offer any credit terms - no matter how large your company is. No orders will be processed until full payment has been received and cleared into our account. |
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I Am Not A Member of Paypal Can I Still Pay By Card?
Yes.
We accept payments using Paypal purely because it is a secure site for you to enter your card details on. When you are directed to the Paypal website there is a section asking you to login if you are a member and another section where you can just enter your card details if you are not a paypal member - you do NOT need to sign up to Paypal to use this payment method. If you prefer you can choose 'Phone Order' option and checkout then call us with your card details - no card details are kept on file. Any phone order will show up on your card statement as Beeunique and not FunkyEars. |
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Ordering FAQ: |
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How Can I Find Out The Status Of My Order?
As payment is received and/or items dispatched we update your online order record. At any time you can check the status of your order by logging into the site using your chosen email and password. |
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Can I Place My Order Over The Phone?
To reduce the risk of error all order must be made through our website so we have written confirmation of address and items ordered etc, you can however choose the 'Phone Order' option at checkout then phone us with your card details. We do not keep any card details on file and all card information given is shredded once we have processed your payment. Any phone order will show up on your card statement as Beeunique and not FunkyEars.
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Can I Visit Your Shop / Warehouse?
No, our insurance does not cover customers at our premises and we therefore ONLY sell via the website. The address shown on the website is an office/correspondence address only and no stock is held at that address. |
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I Have Paid Why Can't I See My Order on Your Website?
You should be able to view your current and previous orders on FunkyEars. If you cannot see your order please contact us straight away and we will investigate further. Please let us know your full name and address along with details of when you placed the order and which payment method you used (for security please do NOT send any password or card details). |
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What If An Item Is Out Of Stock?
The website is updated daily and all items shown on the site should be in stock. If however an item is out of stock we will advise you of this giving an approx date for delivery. If we expect delivery of the out of stock item within a few days we will hold onto your order and dispatch all items together, if delivery will take longer than a few days we will dispatch the in stock items and give you the option whether to keep other items on back order or receive a refund. No additional postage charge will be made for back order items sent separately from the main order. We may on occasion send an alternative item of the same or greater value in place of an out of stock item - we would only do this is an item was needed urgently e.g. for Next Day Delivery and would always send an item as close as possible to that ordered. |
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Can I Request No Invoice/Receipt?
If you request that we do NOT send an Invoice/Receipt with your order e.g. for gift items, then we will NOT be held responsible if the item is lost in the mail. We obtain proof of posting for all orders but if an item is damaged or delayed Royal Mail will not be able to return the item to us if no FunkyEars contact details are attached to the package - please bear this in mind if you request no Invoice/Receipt to be enclosed. |
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Do You Charge VAT?
All prices on the FunkyEars website are shown exclusive of VAT (currently 17.5%). At checkout all deliveries to addresses in the UK & European Union (EU) will be charged VAT on applicable items. Customers in the EU with a valid VAT Number for their own country must contact us PROIR to placing an order so that their order may be 'zero-rated' of VAT - all EU VAT Numbers will be checked for authenticity prior to dispatch. Any delivery outwith the UK & EU e.g. USA, New Zealand, Japan will not not be charged VAT by FunkyEars. VAT charges are based on the delivery address. VAT is not charged when purchasing Gift Vouchers.
More information on VAT can be found here |
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What Is Your VAT Number?
FunkyEars is part of Beeunique - VAT Registration Number: 918 3900 16 |
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Do You Offer A Wholesale/Bulk Order Discount?
If you would like a Wholesale/Bulk Price for items please contact us with details of items and quantities required and we will get back to you with price and delivery details. All Wholesale and Bulk Orders have to be paid in full in advance and discounts depend on item quantities and order total. Standard Distance Selling Regulation rights will not apply to Bulk/Wholesale orders which are classed as Business transactions. |
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What If An Item is Missing / Damaged?
All orders are double checked prior to dispatch to ensure items ordered are the items dispatched, however if you receive an incorrect item please email us quoting the item received, the item ordered and your order reference number. If in transit an item has been damaged please contact us within 3 days giving as much information as possible. |
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How Do I Cancel An Order?
If your order has not been processed you may cancel all or part of the order and receive a full refund for the cancelled items (European Union customers). Non EU customers may be charged a cancellation fee depending on the status of the order. If the order has already been dispatched it can still be cancelled but will be treated as a return - once received you must return the goods to us in accordance with our returns policy (details below). Please contact us if you wish to cancel a made-on-request or customised order as a cancellation or returns charge may apply. Standard Distance Selling Regulation rights will not apply to Bulk/Wholesale orders which are classed as Business transactions or to customers outwith the EU. |
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What Happens If I Want To Return An Item?
If you wish to return all or part of your order you must contact us in writing within seven working days of receipt of the goods giving your name, order number and reason for return. Return postage costs are non-refundable and orders must be well packed to avoid damage to the contents. All authorised returns must be received at FunkyEars within a reasonable time and it is advised to use a registered or recorded method of post to return the order as no refunds or replacements can be authorised until FunkyEars are in receipt of the returned parcel. All returned items must be in an unused state with all labels, tags and ties attached. Any free or promotional items included with the original purchase must be returned also. Where postage costs are to be refunded we will refund standard postage costs only and not optional postage extras such as Next Day, Recorded or International Signed For. For some items such as earrings, cosmetics and body jewellery we cannot accept returns due to Health & Hygiene reasons - this does not affect your statutory rights. Postage and Payment costs will not be refunded for non UK-EU returns. If you wish to return a bulk/wholesale order please contact us as a returns charge may apply. |
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What If I Am Due A Refund?
Refunds are normally processed within 2-3 days and are generally refunded using the same method of payment the customer used although FunkyEars reserve the right to refund a customer using a different method should we choose to. Any refund due which was caused by customer error e.g. entering an incorrect code or optional delivery service will be refunded less any charges we have or will incur due to this refund. Any credit on your account not used within 6 months will be deemed as unclaimed and written off. |
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Product FAQ: |
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Are Your Products Vegan Friendly?
Where possible we will enter this information in the individual item descriptions, however as we use such a large range of items when creating our designs we will not say they are vegan friendly unless we are 100% sure of this. |
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Can You Make Original Items For Me?
If there is something in particular you would like us to make please contact us giving full details - please note we will not copy another persons design for you. |
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I Am A Seller Can I Stock Your Items?
If you are interested in stocking some of our designs please contact us with your company info and order info. |
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Can You Do Other Designs?
As long as it is not copying someone else's creation then please feel free to contact us with any ideas you may have for new designs or ranges. |
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Other FAQ: |
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Will You Share/Sell My Details To Any Other Company?
We will not under any circumstance disclose your details to any third party.
Any contact information kept by the company will only be used for processing future orders. Cookies are used by FunkyEars so that customers can log into the site and view previous / current order status. We do not store personal or sensitive information in these cookies and nothing stored will be shared or divulged to any third party. If at any time you wish to see the information we hold on file for you please contact us in writing giving proof of identity and customer login name - please note we will only send this information to the contact details we hold on file for you to safeguard against anyone else obtaining this information. Our full privacy policy can be viewed here |
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Can You Send Me My Password?
For security reasons we do not have access to your password information. You can request through the website that a copy or reminder be sent to your email address, however if you have changed email address or entered the wrong one you will have to contact us to delete your account and you can then re-register. We will NOT delete an account unless we are satisfied you are the person named on that account. |
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Do You Do A Gift Service?
In certain circumstances we can send goods to another address with no invoice/receipt enclosed - we would wrap the item(s) and enclose a card saying who the parcel is from. Please mention this in the 'other information' section at checkout or email us within 1 hour of placing order. We cannot guarantee delivery dates unless a specific delivery option such as Next Day Delivery is paid for and these orders are not insured against loss unless you add Recorded or Next Day Delivery to the order. This Gift Service is only available for deliveries in the UK. |
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Do You Do Gift Vouchers?
We offer gift vouchers in £10, £20 and £50 as standard, however we can arrange these for any other amount such as £21 for a 21st birthday gift. Gift Vouchers are sent by email and can be sent to a recipient in any Country. Gift Vouchers are issued in GB £ and can be used to purchase any product from FunkyEars web site including paying for postage costs. |
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Can I Link To Your Website?
Feel free to link to our website from your own webspace - if you are interested in a reciprocal link please contact us giving details of your website. |
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My Question Has Not Been Answered...
Please contact us and we will get back to you as soon as possible. |
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